Privacy Policy
This privacy and cookie policy explains what personal information, as data controller for Richard West Garden Design, is collected from you whilst visiting my website or blog, in compliance with current UK and European law.
What Information Do I Collect?
When you visit my website or blog, information is collected in a way which does not identify anyone. Types of data collected include the type of web browser and operating system you are using, the pages you visit, and the date and time of your visit. You cannot personally be identified from this information and any data gathered from this site will not be associated with any other personally identifying information from any source.
Personal contact details are only collected when you complete the enquiry form within the ‘Get in Touch’ page or when you make contact by either email or telephone.
How Do I Use The Information Collected?
Any personal contact details collected will only be used in communication, both verbal and written, with you throughout the course of the design process for your garden. This information will be stored both physically on paper and electronically within computer records. It will be processed on a contract lawful basis as this information will be used within quotations for any design and all other communication during the course of the design process.
Who Do I Share The Information Collected With?
Personal contact details will only be shared with third parties involved in the design of your garden, e.g. garden landscapers, suppliers of garden material. This information would only be shared with your consent that would be asked for within the garden design proposal.
How Long Do I Retain The Information?
Once the garden design proposal has been accepted and agreed, any personal contact details recorded will be retained indefinitely to comply with legal obligations and resolution of any future disputes.
If there is no requirement to produce a design proposal or a design proposal has not been accepted, then personal contact details will only be retained for 90 days after which related computer records will be removed and paper documentation will be destroyed.
How Is Your Information Protected And Who Has Access To It?
Personal details that are collected electronically are stored within a secure server. These details are regularly saved to cloud storage operated by Google who have obtained confirmation of compliance from the European Data Protection Authorities.
Personal details collected physically that include paper documentation are stored within secure premises.
Access to either electronic or physical information is restricted to Richard West Garden Design.
Cookies And How They Used?
Cookies are small files of letters or numbers downloaded on to a device when users access websites. They are widely used in order to make websites work, or work more efficiently, as well as to provide service information to the owners of the site. Cookies can be grouped into three categories: “session”, “persistent” and “first and third party”.
Misconceptions
Cookies are not spyware or viruses and they can't read information from a computer. Neither are cookies the source for pop-ups or spam. They cannot be executed as code and are therefore incapable of transmitting computer viruses.
These cookies are used to collect information about how visitors use my site. I use the information to compile reports and to help me improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
What If I Refuse Cookies?
Refusing all cookies will affect your web experience and may result in some parts of the website not functioning properly.
This privacy policy explains what personal information I collect from you whilst visiting my blog in compliance with UK and European law.
Changes To This Privacy Policy
If this privacy policy changes in any way, I will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information I collect, how I use it and under what circumstances, if any, I will share it with other parties.
This page was last updated December 2020.